Shipping & Store Policy

Thank you for shopping with SalonTowel Co. Please review our policies carefully before placing your order.

All Sales Are Final

Due to the nature of our products, especially custom and personalized items, all sales are final.

We do not accept returns, exchanges, or refunds once an order has been placed and confirmed.

Please carefully review your product selection, color, size, quantity, customization details, and shipping information before completing your purchase.

Custom & Personalized Orders

For products customized with your logo, business name, or other personalized design, production will begin after your design is confirmed or approved.

Once production has started, the order cannot be changed, canceled, returned, or refunded.

Customers are responsible for reviewing and approving all details, including:

Logo and design
Spelling
Logo placement
Product color
Size and quantity

Please note that actual product colors may vary slightly due to lighting, photography, and differences in screen displays.

Damaged, Defective, or Incorrect Items

Although we do not accept returns or refunds, we want to make sure you receive the products you ordered.

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 3 days of delivery.

Please provide your order number along with clear photos or videos showing the issue. We will review your claim and, if approved, provide an appropriate resolution, which may include a replacement.

Shipping

Processing and production times may vary depending on the product, order quantity, and customization requirements.

Once your order has shipped, tracking information will be provided when available.

SalonTowel Co. is not responsible for delays caused by shipping carriers, weather conditions, incorrect shipping addresses provided by the customer, or other circumstances outside our control.

Questions?

If you have any questions about a product or customization, we recommend contacting us before placing your order.

📧 Email: salontowelco@gmail.com
📞Facebook Messenger: https://www.facebook.com/salontowelco

By placing an order with SalonTowel Co., you acknowledge that you have read, understood, and agreed to our Shipping & Store Policy, including our No Return and No Refund Policy.